Harbor Hospice

Harbor Hospice Named as Prestigious 2021 Hospice Honors ELITE Recipient

[West Michigan] — Harbor Hospice has been named a 2021 Hospice Honors Elite recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys, and advanced analytics. This prestigious annual review recognizes agencies that continuously provide the highest level of quality care as measured from the caregiver’s point of view. It acknowledges the highest performing agencies by analyzing the performance of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey satisfaction measures.

“Hospice Honors Elite recipients are industry leaders in providing quality care and constantly seeking ways to improve,” said Ronda Howard, Vice President Revenue Cycle and CAHPS at HEALTHCAREfirst. “We are honored to be aligned with such high performing agencies like Harbor Hospice and we congratulate them on their success.”

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2019 through September 2020. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. HEALTHCAREfirst holds a special recognition, Hospice Honors Elite, to honor hospices scoring above the HEALTHCAREfirst National Performance Score on all 24 of the evaluated questions. Please visit HEALTHCAREfirst’s website at www.healthcarefirst.com to learn more about HEALTHCAREfirst’s Hospice CAHPS survey program as well as the Hospice Honors awards.

“Our dedicated staff and volunteers of Harbor Hospice have achieved this special designation in demonstrating unwavering excellence in end of life care in the most challenging of circumstances during a global pandemic. It is our privilege to be able to offer essential and  valuable care and services to the communities we serve. We thank patients and families for trusting us with their care and for providing feedback that validates that we are making a difference,” said Susan Houseman, President CEO.

For more information about Harbor Hospice and Harbor Palliative Care please call 231.728.3442 or visit www.HarborHospiceMI.org.

For more information about HEALTHCAREfirst, please call 800.841.6095 or visit www.healthcarefirst.com.



5K and leisure bike ride held virtually to remember, and honor loved ones.

The community in Muskegon County and beyond took to the streets and trails to run, jog, walk or bike – and support a great cause, May 22nd – 29th. To everyone who participated and shared in our Annual Run and Ride to Remember, THANK YOU!

Due to CDC and Michigan guidelines and regulations, we were not physically able to hold large gatherings for these events. Many participants still took part in the virtual formats enjoying some fresh air while practicing safe social distancing during the week.

Proceeds from the virtual 5k and bike ride events help sustain the Leila & Cyrus Poppen Hospice Residence, a program of Harbor Hospice. Located in Fruitport Township, the fourteen private patient room residence has been a welcoming home with compassionate and expert care for over 3,000 terminally ill patients since it opened in 2005.

Thanks to all our participants and donors, the staff and volunteers at the Poppen Residence will welcome patients into a home where every detail has been thoughtfully provided and no one is turned away regardless of ability to pay.

It is through the help and generosity of our community that we can continue providing compassionate and expert care to people who are terminally ill and in the final stages of life, when providing care at home is no longer the best option. The Poppen Hospice Residence exemplifies the unique vision of Harbor Hospice providing people with the opportunity to live out their journey – on their terms – with the help of our expertise.

“Although our event looked different this year, The Run and Ride to Remember continues to help sustain the Leila and Cyrus Poppen Hospice Residence. The event is successful because of the participants, Fruitport Lions Club, Fruitport Chiropractic, and X-Cell Integrated Health. Thank You!!,” said Ammy Seymour, Director of Development for the Harbor Hospice Foundation.

5K, crowdfunding, and more details can be read by visiting HarborHospiceMI.org/runrideremember. We look forward to holding in-person events for the annual 5K and bike ride in 2022! Save the date for Saturday, May 28!