Muskegon County Airport (MKG) is pleased to announce the SkyWest Airlines customer service team at MKG was recently recognized as a top performing United Airlines Tier 4 station in 2017. Demonstrating an ongoing commitment to service and reliability, the SkyWest MKG customer service team was recently presented with United’s 2017 Station of the Year (Quality First Award).
“Our Muskegon team has done impressive work demonstrating SkyWest’s commitment to quality service,” said Steve Black, vice president of customer service. “We appreciate this team and the positive experience they help provide for MKG travelers enjoying the daily United Express flights to Chicago and beyond.”
The prestigious award recognizes the top performing United/United Express stations and is based on key performance metrics, such as on-time departure, on-time arrival, rate of mishandled checked baggage and more.