Over the Past Six Years, People are Very Satisfied with  the 20th Circuit and Ottawa County Probate Courts

For several years, the 20th Circuit and Ottawa County Probate Courts have received high marks from the public regarding their experiences with the court. Using a survey that was administered in courts statewide, the local Circuit and Probate Courts asked court users questions about whether Circuit and Probate Courts were accessible, timely, and fair, and if they were treated with courtesy and respect by judges and court staff.

“Our court serves the people, so their views are critically important in helping us make decisions on how to improve court operations,” said Chief Circuit Judge Jon A. Van Allsburg.  Chief Probate Judge Mark A. Feyen also noted, “I am very proud of the hard work put in by our Probate Court employees, and we are committed to being even more efficient and focused on improving service to the public.”

Highlights from the 2018 survey include:

• 92% of court users said they were treated with courtesy and respect by court staff.
• 88% of court users said the way the judge or attorney referee handled their case was fair.
• 84% of court users were able to get their business done in a reasonable amount of time.

“We use the data from this survey to make management decisions that help better serve the public,” said Court Administrator Kevin J. Bowling. “Our goal is for every person who comes through the courthouse doors to be satisfied and treated fairly.”