Ottawa County Honors Employees for Customer Service

Join us in congratulating Judy Kettring, Community Health Worker, from the Department of Public Health and Frank Archer, Maintenance Worker, from the Facilities Maintainance Department, who have been recognized as Ottawa County’s Outstanding Customer Service Award recipients for the first quarter of 2019. You can read the nominations which earned each recipient an award plus learn more about them at


Judy Kettering

“Judy truly cares about the well-being of the people she works with in the community and it shows in her efforts to assure she is providing the highest level of customer service. She is consistent, compassionate, responsive and reliable. Judy is a great representative of the Ottawa Way and demonstrates what customer service is all about.”  said Susan Keen, Nurse Supervisor.




Frank Archer

“In Frank’s twenty-five plus years with the County Facilities team, he continually demonstrates to all his natural talent for customer service.  He always greets our customers with a friendly hello and a smile. He gives his full attention to their issue and quickly follows up with a solution and a can-do attitude. We are all proud of Frank’s work, the example he sets for others and being recognized for this achievement,” said John Borgerding, Building and Grounds Supervisor.


Implemented in 2012, the Customer Service initiative is one of the County’s Four C’s, along with Communication, Cultural Intelligence and Creativity. Customers can nominate an Ottawa County employee for an Outstanding Customer Service Award at

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