Better Than 30

Benson: Appointments achieve promise but more work to do

LANSING — December 12, 2019 – Secretary of State Jocelyn Benson today announced that by making appointments available statewide she has achieved her promise to get Michiganders in and out of Secretary of State offices in 30 minutes or less, but that her administration must and will do much more work to improve the customer experience overall.

“When I ran for this office, I committed to offering appointments statewide to guarantee we could get anyone in and out of a branch office in less than 30 minutes. I am proud that pledge is now in place and any Michigander who plans ahead can do business at a branch office in under 30 minutes.” Benson said. “That does not mean our job is done. We have a lot more work to do. We have severe structural problems and inefficiencies that were decades in the making, and I am committed to implementing long-term solutions to streamline and modernize our services.”

Customers with appointments do not wait in line at all. They are asked to arrive a few minutes before their appointment time and will be called to complete their transactions. Customers can make an appointment online at or by calling 888-SOS-MICH. Regardless of where customers live, they can schedule an appointment at any office in the state, and it is recommended they look at multiple branches in locations convenient for them, and do so far in advance of when they want to visit.