Secretary Johnson Suspends License of Muskegon Auto Dealer

carlotSecretary of State Ruth Johnson announced today that she has suspended the license of Muskegon used-vehicle dealer Arizona Charlie’s Auto & Truck Sales, 4295 E. Apple Ave., after consumer complaints led department investigators to the discovery of violations.

Several consumers who had purchased vehicles from Arizona Charlie’s complained that the dealership had not sought titles and registrations within the required 15 days of vehicle delivery. When an investigator from the department’s Office of Investigative Services visited the dealership, the owner could not provide required paperwork for several vehicles that had been sold. A summary suspension was served on the dealer by staff on March 7, at which time he surrendered his license.

Laws requiring detailed recordkeeping protect against the sale of stolen vehicles and parts, and ensure the vehicle buyer receives a clear and valid title to prove ownership.

“We take our responsibility to safeguard consumers from unscrupulous auto dealers seriously,” Johnson said. “The vast majority of auto dealers are reputable business people who follow the rules, but if we determine a dealer is operating outside the law, we will take swift action.”

As part of her focus on strengthening her office’s consumer protection efforts, Johnson created the Office of Investigative Services, which investigates and inspects automotive-related businesses and consumer complaints against them.

Dealers may request an administrative hearing to contest their suspension and may regain their license if they show they’ve complied with the law. Additional administrative actions are also possible.

Consumers who have a complaint against Arizona Charlie’s Auto & Truck Sales are encouraged to call the Office of Investigative Services automotive complaint line at (517) 335-1410.